Cancellation and Refunds

Cancelling

Cancel from the Billing page at any time. There is no cancellation fee and no notice period.

Cancelling stops the next renewal. Access continues to the end of the period you have already paid for — you do not lose the year you bought.

Refunds on a new subscription

If you cancel within 14 days of a first subscription and your children have completed fewer than seven days of work, we refund it in full.

After that, a subscription is not refunded pro rata, because the year's content is available in full from the day it is bought.

Refunds on a renewal

We notify you before every renewal, with the amount and the date.

If a renewal is charged and you did not want it, tell us within 30 days and we will refund it in full, provided no more than seven days of work have been completed in the new year.

Single modules

A single module is refundable within 14 days if no day within it has been completed. Once work has started in a module it is not refundable, because it is delivered in full at purchase.

If the service is at fault

If the service is substantially unavailable for a prolonged period, or does not do what we described, contact us. We will extend your term or refund you, whichever you prefer.

Tutoring centres

Centre subscriptions are monthly and may be cancelled at any time, effective at the end of the current month. Part months are not refunded.

Your legal rights

This policy is in addition to, and does not limit, the rights you have under the Consumer Protection Act (Québec) or any other applicable law.

To request a refund, write to info@educatutoring.com from the email address on the account.